Cisco - cse official student guide

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Notes 3-26 CSE Lesson Review Copyright © 2003, Cisco Systems, Inc. Business Benefits of Cisco AVVID: Improved Customer Service Business Benefits of Cisco AVVID: Improved Customer Service • Cisco AVVID enables enhanced message handling for: – Voice – E-mail – Data • Message handling provides improved customer contact. © 2003, Cisco Systems, Inc. All rights reserved. 0—3-29 Key Points Enhanced message handling that Cisco AVVID enables leads to improved customer contact, whether by telephone, by e-mail, or through the network.

When organizations use Cisco AVVID to guide network design, applications are easier to deploy. They also function more reliably, saving time and money. If customers understand and accept Cisco AVVID, account managers will find it easier to sell solutions from Cisco and Cisco "ecosystem" partners. Notes 3-28 CSE Lesson Review Copyright © 2003, Cisco Systems, Inc. Summary Summary This lesson covered the following main topics: • The definition, layers, and components within each layer of Cisco AVVID • How Cisco AVVID benefits the customer © 2003, Cisco Systems, Inc.

All rights reserved. 0—3-23 Key Points Examples of real-time communications include messaging, collaboration, personal productivity, conferencing, contact routing, and telephony processing. Cisco CallManager and IP Contact Center are examples of applications that provide these types of communications. Notes Copyright © 2003, Cisco Systems, Inc. AVVID 3-21 Cisco AVVID Components: Internet Business Solutions Cisco AVVID Components: Internet Business Solutions • Internet Business Solutions include: – Supply chain management – Customer care – E-learning – Internet commerce – Workforce optimization • Cisco provides network solutions, not the applications.

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